Frequently Asked Questions​

Frequently Asked Questions

Just complete and send the reservation form on our website, making sure that you have given us your e-mail address and phone number. As soon as we receive your request we will contact you to confirm the reservation within 24 hours.

VIETNAM VISA EXEMPTION: 

As officially announced, as of 2023, citizens of 25 countries can travel to Vietnam and remain in the country for 14 to 45 days (depending on nationality) without having to apply for a visa.

Free visa for 90 days: Chile, Panama.

Free visa for 30 days: Cambodia, Indonesia, Kyrgyzstan, Laos, Malaysia, Singapore, Thailand.
Free visa for 45 days: Belarus, Denmark, Finland, France, Germany, Italy, Japan, Norway, Russia, South Korea, Spain, Sweden, United Kingdom.

Free visa for 21 days: Philippines.

Free visa for 14 days: Brunei, Myanmar.

In this case, please inform us and the hotel immediately, as any modifications or charges will be subject to the hotel’s regulations. We will make every effort to provide you with comparable ground services.

You can make payment by bank transfer. A deposit of 50% of the total tour is required upon confirmation of booking the tour. The full prepayment will need to be made 14 days before departure for all services by money transfer with all bank transfer charges/ fees to be paid by the client.

Almost all of our tours are daily departures. To make a booking, you must submit a reservation form. Then we process the booking and reply to you within 24 hours.

We will send you an email notification within 24 hours of your order, and we will make every effort to find and suggest a similar alternative hotel that matches your preferences. If the suggested hotel is more expensive than your original choice, we will contact you first to discuss the price difference and get your approval before making any changes to your booking.

Yes, making an online reservation is easy and safe. All you need to do is fill out the reservation form with your relevant details, including your email address. As soon as we receive your request, we will respond within 24 hours to confirm your booking.

With the advantage of wide networking and a system of hotels and restaurants, VNA TRAVEL is confident to offer competitive prices with local travel agencies. In addition, we always have promotions for close partners and new collaborators.

Once receiving your order we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking.

When the service you have booked is confirmed, we will send you an email Booking confirmation detailing all the reservation and price conditions. Your voucher will be accompanied by a booking confirmation number. Make sure to have it in hand upon arrival or hotel check in.

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.

Vietnamese Law requires a Marriage Certificate if a man stays overnight with a Vietnamese woman. We recommend you to mention this if it is your case and we will try to provide with appropriate advice when make the booking with us.

Our travel guides are carefully selected and trained. They are open-minded, well-educated, and enthusiastic young people who can provide the traveler with first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors.

The normal policy of hotels for check-in time is after 14:00 hours and check-out before 12:00. Early check-in or late check-out is available depending on the room’s availability.  An extra charge may be applied.

Yes, of course, you just select your preference on the special request section of the reservation form.

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